Call Centre Training

The best call centre technology in the world won’t improve your call centre’s overall performance if your call centre agents don’t have the skills to handle sales and customer service calls. Common problems are poor telephone skills, poor handling of the customer’s needs, inactive listening, and inconsistent adherence to business processes.

Most organisations recognise that effective call centre training is the fastest way to boost revenues and reduce the losses associated with poor performance and productivity. However, such organisations also know that training can consume a large proportion of a company’s resources and are, therefore, wary of programmes that don’t produce meaningful, measurable results. That is why Andromeda’s portfolio of sales training courses are outcomes-based and aligned with SAQA NQF Unit Standards.

All courses will be offered in public venues from time to time and can be structured for corporate call centres to meet their unique needs.

Empowerdex Rated

Andromeda is BEE accredited by Empowerdex with the top ‘A’ Rating, Level 4 Contributor.

Flexible and customisable

We recognise that every company has unique needs and different processes and protocols. That is why each training course consists of distinct modules that can be easily and seamlessly customised to suit your exact training requirements and schedule.

Continually updated

Each training module is persistently revised and updated to ensure that it is addressing prevailing market conditions and the competitive activities of the markets you serve.

International expertise, local experience

While based on the very latest international thinking and trends, and to meet global call centre best practice benchmarks, Andromeda’s portfolio of training courses has been created by South Africans for South Africans. As a result, the courses are entirely appropriate for, and adapted to, local conditions.

Training portfolio

The following courses are currently available:

Telesales Training Course - designed for inbound and outbound sales agents
Telephone Skills Training Course - designed for sales executives and telesales agents who do a lot of work by phone
How to Sell Like a Pro – designed for sales executives and sales managers
Present Like a Professional – designed for sales mangers, executives of all disciplines, and entrepreneurs
Call Centre Manager Course - Managing and Reporting Performance Throughout the Enterprise

Telesales Training Course

Based on our observations of what differentiates successful call centre agents from those that merely “go with the flow”, this popular
course is an amalgam of three specific disciplines:

Appropriate handling of In-Bound calls;
Proficient conducting of Out-Bound calls, and
Genuine customer care.

Improving Your Telephone Skills

Too often salespeople lose an opportunity merely by having poor telephone manners and communications skills.

Selling Like A Professional

Andromeda’s comprehensive and popular Selling Like a Professional training course serves as a solid foundation for salespeople to ensure
they handle themselves professionally and confidently at every level.

Presentation Skills

Whether you are persuading colleagues, selling a client or energizing a team, the power of your presentation makes the difference
between success and failure.

Call Centre Manager Course

Managing and Reporting Performance Throughout the Enterprise.

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Contact us and find out why forward-thinking organisations like yours are using Andromeda’s proven, effective training courses to reach
their profit and performance goals.