Do you know why your call centre isn’t performing as well as it could?

Our call centre consulting practice is designed to bring effectiveness and efficiency to all aspects of a call centre operation, thereby improving productivity and profitability.

Our expertise in technical aspects of running a call centre, outsourcing, strategy, marketing and business development, and investment structures will bring enormous value to your organization and give you the competitive advantage you are looking for.

Our consulting practice is organised around two separate functional areas:

Operations Consulting

Utilised by corporate call centre executives and their superiors, Andromeda will conduct a comprehensive audit and review which will result in providing you with the best solution for achieving international best practices. On top of this, our operations area includes the successful integration of the traditional call centre functions with new electronic and wireless contact channels. We also create Workforce Optimisation solutions that ensure that the balance of service level delivery and operational efficiency is attained.

Outsourcing and Offshoring

Utilised by corporate call centre executives and their superiors, Andromeda will conduct a comprehensive audit and review which will result in providing you with the best solution for achieving international best practices. On top of this, our operations area includes the successful integration of the traditional call centre functions with new electronic and wireless contact channels. We also create Workforce Optimisation solutions that ensure that the balance of service level delivery and operational efficiency is attained.