Press Centre

Welcome to the Andromeda Press Centre. We currently have a number of white papers available on international call centre and BPO-related topics and will continue to update this section regularly with press releases and media information/responses to questions on current issues.

If you cannot find the information you need or have any suggestions on ways we can improve the Andromeda Press Centre, please contact us. We will respond to all requests and suggestions as soon as possible.

Click on the titles of the documents below to view them:

Articles

It’s a fact: some customer service call centres need a wake-up call, Business Day, 21 May 2007


Plucking the market’s fruit one segment at a time , Business Day, 21 May 2007

How can market research help me?, Business Day, 16 April 2007

Strategy: the soul of your business, Business Day, 19 March 2007

Using call centers to boost revenue, Web exclusive, 25 May 2006

Other Resources

A New Model for Integrated Customer Contact

Calling the Cape: Key Indicator Report

Duke University Offshoring Study

The Art of Entering Foreign Markets

Call Centres without Boundaries Pocket Guide